At Casel, we believe that our telemedicine approach exceeds the care offered through the traditional face-to-face model. With face-to-face care, services are almost always designed around times and locations that are most convenient for the providers, not the service users. Casel’s approach is different. Our telemedicine model allows us to offer both providers and service users far more flexibility and choice around service delivery. For example, some of our affiliate sites have decided to offer both conventional face-to-face services on some days and telemedicine services on others. We have found our telemedicine service hours are typically busier than our face-to-face service hours.
Face-to-Face versus TEEMAP
Face-to-Face
Providers can only serve one community or location at a time
Clinical hours are restricted in order to ensure providers are kept busy
On-site staff face a heavy burden due to complex and time-consuming administrative duties (such as responding to telephone, email and facsimile inquires, handling paperwork, etc.)
More time spent commuting = less time with service users
Infrastructure is “bricks & mortar” based and difficult to scale
No ability for providers to secure coverage for each other in case of last-minute absences or emergencies
Intake assessments need to be booked days or weeks in advance
TEEMAP
Providers can serve many communities on the same day
Affiliate sites are open all day, every day — providers stay busy by seeing service users across multiple locations
On-site staff are only required to complete quick and easy tasks, such as turning on OTN equipment — complex duties are centralized and completed by highly trained members of the Casel team
Less time spent commuting = more time with service users
Infrastructure is “cloud” based and easy to scale
Providers can easily cover for each other remotely
Intake assessments are accepted within the service users first visit